Reference

planet128 Privacy Policy For Your Account

planet128 Privacy Policy explains how we handle your account details, wallet records and device access when you use our Indonesia service.

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planet128 planet128 Privacy Policy For Your Account
CONTACT ROUTES

Privacy Help Along The Cashier Path

A clear contact path helps when a privacy question appears beside a wallet status or login event. Start from your signed-in account and include the email or phone detail linked to the account, plus the relevant payment reference if your request concerns DANA, OVO, GoPay or QRIS. We use those details to locate the right record without asking you to send an unnecessary password or full payment credential.

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Account privacy request

Send a request from your account area with the contact detail attached to your profile. We use that step to confirm the requester before discussing stored data or account access.

Wallet record question

For a DANA, OVO, GoPay or QRIS query, add the transaction reference and date. We can then separate a payment-status question from a broader Privacy Policy request.

Access correction route

If your stored name, phone detail or email needs correction, tell us which field is wrong and why. We may ask for an account check before applying the change.

DATA CONTROL

Cookies, Security And Data Choices

We keep this policy practical by tying each data choice to an account action. Your security checks can include phone verification before account access, login monitoring and confirmation when sensitive details change.

Account data

We may hold your name, phone number, email, verification result and account activity because those details support login, account recovery and payment matching. We do not need your password in a privacy request.

Cookie settings

Essential cookies help keep your signed-in session working across account and cashier pages. Optional measurement cookies can be controlled through your browser settings, although some page behaviour may change.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us trace status and reconcile activity. We retain a record rather than requesting your wallet password or card secret.

Account security

Phone verification can be required before account access, while login and device events help us identify unusual activity. Keep your sign-in details private and contact us if a session looks unfamiliar.

Retention period

We keep account and transaction records for the period needed for service operation, dispute handling, security checks and legal duties. When a record is no longer needed, our process removes or anonymises it.

Change request

Ask us to access, correct or clarify personal data through the account privacy route. State the requested action and the contact detail on file so we can verify and respond accurately.

Privacy Policy Questions For planet128 Accounts

These answers address the searches we hear before an account is opened or a wallet record needs checking. Each answer points back to the current Privacy Policy and the account step we use to protect your request.

It covers account details, phone verification, login and device events, cookies, wallet references, transaction records, retention, security handling and the ways you can request access or correction.

We keep payment references and status details to match activity to your account, investigate a delayed or failed transaction and answer a receipt question. We do not ask for your wallet password.

Yes. Use the privacy route from your signed-in account and identify the email or phone detail on file. We may verify your identity before sharing account, cookie or payment-related records.

Tell us which name, phone detail or email is inaccurate and provide the account contact used for verification. We review the request, may ask for an account check and then update the record when appropriate.

Yes, essential cookies can maintain your login route across account and cashier pages on a phone. Browser settings can limit optional cookies, though some session or page functions may then change.

We retain records for the time needed for service operation, payment matching, security checks, disputes and legal duties. After that need ends, the record is removed or anonymised through our process.

Yes. Account access and eligibility depends on local law. Where local law permits, you can use the account privacy route to ask about stored data, corrections, cookies or payment references.

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